“An appointment is required for all services. A deposit is required to secure all bookings and is non-refundable but may be transferable with sufficient notice at our discretion.”
“We require a minimum of 24–48 hours’ notice for cancellations or rescheduling. Late cancellations will result in loss of deposit. No-shows may be charged and may not be eligible for future bookings.”
“Please ensure you are on time for your appointment. Arrivals delayed beyond a reasonable grace period may result in reduced service time or rescheduling. For mobile services, accurate location and access details must be provided.”
“All vehicles are subject to an on-arrival inspection to assess condition. Pricing may be adjusted based on excessive dirt, stains, pet hair, or other factors requiring additional time or materials. Final pricing is confirmed based on vehicle condition.”
“Payment is due upon completion of service unless otherwise agreed. Accepted payment methods include cash, e-transfer, and other methods as specified at booking.”
“Invoices are due upon receipt. A 3% weekly late fee will be applied to any outstanding balance starting 14 days after the invoice date.”
“Appointments are weather-dependent. Services may be rescheduled or adjusted in the event of rain, extreme temperatures, or unsafe working conditions. We will notify clients as early as possible if changes are required.”
“If you are not satisfied with your service, please contact us within 24 hours of completion. We will review any concerns and may provide a touch-up or corrective service at our discretion.”
“If a resolution cannot be reached, customers may be eligible for a refund of up to 50% of the invoiced total. Refund requests must be submitted within 24 hours of service completion.”
“We are not responsible for pre-existing damage, including but not limited to scratches, worn materials, stains, or fragile components. While every effort is made to provide safe and careful service, customers acknowledge that older or previously damaged surfaces may be more susceptible to wear during cleaning.”
“Any additional services required beyond the original booking will only be completed with customer approval. Pricing will always be confirmed before any extra work is performed.”
“By booking a service with Cozy Car Detailing, you acknowledge and agree to all policies listed above.”